Delete your KennelFetch account

Delete your account in the app

1. Open the KennelFetch app and sign in with the account you want to delete.
2. Tap the More tab, then Your account. (It's also under Settings, in You and your data.)
3. Tap Delete account.
4. Read what will be deleted, confirm each step, then tap Delete my account.

Deleting your account in the app does not cancel your App Store or Google Play subscription. Cancel it in your App Store or Google Play subscription settings so you aren't billed again.

Request deletion without the app

If you can't use the app, email support@kennelfetch.com from the email address on your KennelFetch account. Use the subject Delete my account and include your kennel's name. We'll reply by email to confirm the request and tell you when it's done.

Pet owners

Information you entered on a kennel's booking page belongs to that kennel. To have it deleted, please contact the kennel first. The kennel can anonymize your household: your name, contact details, notes, photos and documents are removed, and the financial and care records the kennel must keep stay, no longer linked to you. If you can't reach the kennel, email support@kennelfetch.com and we'll help.

What is deleted and what is kept

We delete your account within 24 hours, usually within minutes, and email you when it's done. It can't be undone.

Always deleted

• Your KennelFetch sign-in: your email address and password.
• Your access to every kennel you belong to, and your alert settings.

If you are a kennel's only owner

The kennel is deleted with your account. That means all of its bookings, households, dogs, payments, records and files, and its subscription record. Before you confirm, the app:

• shows how many upcoming stays and how much in deposits the kennel holds;
• offers to export the kennel's data first;
• asks you to type the kennel's name.

Pet owners with upcoming stays aren't told automatically, so let them know first.

If the kennel has another owner, or you are staff

You leave the kennel. The kennel and all of its records stay with the kennel.

What is kept

• Your App Store or Google Play subscription keeps running until you cancel it in the store's settings. Apple or Google keep your purchase history.
• Your kennel's Stripe account and its payment records stay with Stripe. It is the kennel's own account with Stripe, so close it with Stripe if you want to.
• A short deletion record: that a kennel was deleted, when and why. It holds no customer information.
• Backups: deleted data can stay in our database backups for a short time, until those backups expire.
• Pet-owner portal: if you also used a kennel's pet-owner portal with the same email, that kennel keeps your customer record, but it is no longer linked to a sign-in.

Kennels that stop subscribing

If a kennel's subscription or trial ends and nobody deletes the account, we keep its data for 2 years. We email the owner 30 days and 7 days before we delete it, each time with a link to export it. Then everything is deleted, files included.