Frequently asked questions

KennelFetch is kennel management software for dog boarding kennels. It is a phone app for iPhone and Android that kennel owners and staff use to manage bookings, runs, vaccine records, deposits, daily care and billing. Pet owners book through the kennel's free online booking page.

KennelFetch is built for independent dog boarding kennels with about 5 to 30 runs. Smaller and larger kennels are welcome to use it too.

Yes. KennelFetch works for home boarders. You set up the spaces you have, whether that is two rooms in your house or thirty runs in a barn, and everything else works the same way.

Download KennelFetch from the App Store or Google Play and start your 14-day free trial. A guided setup walks you through your kennel's runs, rates and rules. Then you share your booking link with your customers. There are no sales calls, demos or contracts.

No. KennelFetch runs on your iPhone or Android phone. Your customers use your booking page in any web browser, on a phone or a computer.

Yes. KennelFetch is available in the United States and Canada. It is available in English only.

No. Your customers book through your kennel's online booking page in a web browser. They don't need to download or install anything.

No. Pet owners never pay anything to use KennelFetch. They only pay your kennel for their dog's stay.

Your kennel does. Customer and pet information collected through your booking page belongs to your kennel.

Yes. Each pet owner has a portal where they can see their stays and receipts, keep vaccine records up to date and pay a balance.

The lodging grid shows every run by night. You assign stays by dragging them to a run, and KennelFetch won't let two stays be booked into the same run on the same night.

Yes. You can set holiday rates with a minimum stay. A pet owner booking over a holiday has to meet the minimum stay you set.

Yes. You choose per-night or per-day billing. You can also set an extra-dog rate and add-ons such as baths or medication doses.

You set the deposit and cancellation rules for your kennel. Pet owners pay a deposit or save a card when they book. If a stay is cancelled under your rules, KennelFetch charges the cancellation fee automatically to the saved card.

You choose which vaccines your kennel requires. Pet owners upload their dogs' vaccine records when they book. If a required vaccine is missing, or it expires before the dog's pick-up date, KennelFetch blocks or flags the booking.

Yes. Pet owners sign your kennel's waiver with an e-signature when they book, and the signed waiver is saved with their record.

Yes. KennelFetch prints kennel cards for your runs and a run sheet for the day.

KennelFetch costs $24.99 a month or $249 a year, after a 14-day free trial. There is one plan with every feature included. There are no contracts, no setup fees and no payment processing markup.

Payments go through Stripe, straight into your kennel's own Stripe account. KennelFetch takes no cut of your payments. Stripe charges its standard processing fees, and KennelFetch adds nothing on top.

You subscribe inside the app through the App Store on iPhone or Google Play on Android. Apple or Google bills you, and you manage the subscription in your App Store or Google Play account.

Yes. KennelFetch adds sales tax to bills and tracks it with the rest of your billing records.

Yes. Each staff member signs in to KennelFetch on their own iPhone or Android phone. You can add unlimited staff accounts at no extra cost, with owner and staff roles.

You can cancel any time in your App Store or Google Play subscription settings. There is no contract and no cancellation fee. Your subscription stays active until the end of the period you've already paid for.

The kennel owner can export every record and file from the app at any time (Settings, then Export your data). If your subscription or free trial ends, we keep your kennel's data for 2 years, and email you 30 days and 7 days before we delete it, each time with a link to export it. If you want your account and data deleted sooner, you can delete your account in the app or see our account deletion page.

Not yet. Data import from other kennel software is on the KennelFetch roadmap and is not available today.

Not yet. Texting and photo updates to pet owners are on the KennelFetch roadmap and are not available today.

Not yet. KennelFetch is built for boarding today. Daycare, grooming and training are on the roadmap.

Email us at support@kennelfetch.com. If you're a pet owner with a question about a booking, please contact your kennel directly.