Privacy Policy

Who we are

KennelFetch is kennel management software for dog boarding kennels. It is made and run by Koronis Software Solutions, LLC, of Paynesville, Minnesota, USA (“KennelFetch”, “we” or “us”).

This policy covers the KennelFetch app for kennel owners and staff, the booking pages and pet-owner portal that kennels run on KennelFetch, and this website. It explains what we collect, why, who helps us process it, and the choices you have.

Information we collect

From kennel owners and staff

• Sign-in details: your email address and password, or a one-time sign-in code we email you. Passwords are stored hashed by our sign-in provider. We never see them.
• Profile: your name and phone number, if you add them. They show who did what at the kennel.
• Your kennel: its name, address, phone number, policies and rates.

About pet owners and their dogs

Kennel staff enter this, or pet owners enter it themselves on the kennel's booking page or portal:

• Names, email addresses, phone numbers, home addresses and emergency contacts.
• Dog profiles, care, feeding and medication notes, vaccine records, photos, waiver signatures, care logs and incident reports.

Payments

• Card details are typed into a Stripe form and go straight to Stripe. KennelFetch never receives full card numbers.
• Payment records: amounts, status, the card brand and its last 4 digits. We get these from Stripe for bills, receipts and reports.
• Your KennelFetch subscription: your purchase history comes from Apple or Google through RevenueCat. It is linked to your kennel's ID, not to your name.

From your device

• Crash reports: the error, device model, operating system and app version. They don't include your name, email address or the records you were working on.
• Install source: Google Play's install referrer, or Apple's AdServices token. This tells us which of our own ads led to an install. It isn't used to track you across other companies' apps or websites.
• Camera and photos: only when you tap to take or choose a photo, such as a dog's photo or a vaccine certificate.

When you contact us

If you email us, we keep your message and your email address so we can reply.

What we don't collect

We don't collect your location, your contacts or address book, your browsing or search history, advertising identifiers or health information about people. There is no in-app analytics. This website doesn't use analytics or advertising cookies.

How we use information

We use information to:

• run KennelFetch: bookings, the lodging grid, booking pages, the pet-owner portal, bills, deposits and payments;
• sign you in and keep accounts secure;
• send emails, such as sign-in codes, booking confirmations and receipts;
• unlock the app when your subscription is active;
• answer your questions and fix problems;
• find and fix crashes;
• learn which of our own ads bring new kennels to KennelFetch;
• meet our legal obligations.

There are no ads in KennelFetch. We don't sell personal information, we don't share it for advertising, and we don't use it to build profiles of anyone.

Information kennels collect about pet owners

When a kennel uses KennelFetch, the information about its customers and their dogs belongs to the kennel. The kennel decides what it collects and how it uses it. KennelFetch stores and processes that information for the kennel, to provide the service. We don't use it for our own marketing, and we don't contact a kennel's customers for our own purposes.

Emails such as booking confirmations and receipts are sent on the kennel's behalf.

Pet owners: for questions about your information, or to have it corrected or deleted, please contact your kennel first. A kennel can anonymize your household. That removes names, contact details, notes, photos and documents. The financial, care and medication records the kennel must keep stay, but they are no longer linked to you. If you can't reach your kennel, email us at support@kennelfetch.com and we'll help.

Payments and Stripe

Payments between a kennel and its customers run through the kennel's own Stripe account. Card details are entered in a Stripe form and go straight to Stripe. Stripe uses that information under its own privacy policy.

KennelFetch subscriptions are bought through the App Store or Google Play. Apple or Google handle that payment under their own privacy policies. We only learn whether the subscription is active and its purchase history.

Sharing and disclosure

We use these service providers to run KennelFetch. They process information only on our behalf, to provide their service to us:

• Supabase: database, sign-in and file storage.
• Render: runs our servers.
• Stripe: card payments for kennels.
• RevenueCat: subscription status from Apple and Google.
• Postmark: sends our emails.
• Sentry: crash reports.
• Cloudflare: hosts this website and handles our domain and email forwarding.

We may also disclose information when the law requires it, to protect the safety or rights of people or animals, or as part of a sale or merger of our business. In a sale or merger, this policy keeps applying to the information.

We don't sell personal information or share it with data brokers or advertisers.

Where information is stored

Our database, files and servers are in the United States (Ohio). Some service providers may process information elsewhere in the United States. If you are in Canada, your information is stored and processed in the United States. It may be accessed by courts, law enforcement or other authorities there under US law.

Security

We protect information with these measures:

• Data is encrypted in transit (HTTPS only).
• Each kennel's data is kept separate from every other kennel's in the database.
• Staff permissions are checked on every request.
• Files are private and opened only through short-lived links.
• Card numbers never reach KennelFetch.
• Backups are made regularly.

No system is perfectly secure. If we learn of a breach that affects your information, we'll tell you as the law requires.

Data retention

• While your kennel's account is active, we keep its data so you can use it. Stay, care, medication, incident and payment records can be cancelled or voided, but the original is kept.
• If a kennel's subscription or trial ends, we keep its data for 2 years. Then we delete all of it, files included. We email the owner 30 days and 7 days before deletion, each time with a link to export the data.
• If you delete your account, we delete it within 24 hours. See account deletion for what is deleted and what is kept.
• If a kennel anonymizes a household, the person's details are removed at once. The kennel's financial and care records stay, unlinked from the person.
• Deleted data can stay in backups for a short time, until those backups expire.

Your rights and choices

You can ask to see, correct, export or delete your personal information. You can also withdraw consent where we rely on it, though that may mean you can't use parts of KennelFetch.

• Kennel owners and staff: you can change your details, export your kennel's data and delete your account in the app. You can also email us at support@kennelfetch.com.
• Pet owners: please ask your kennel first, as it controls your information. You can also email us and we'll help.

These rights apply under the privacy laws of US states and of Canada (including PIPEDA). We answer requests within 30 days. We may ask you to confirm your identity first, for example by writing from the email address on the account. We won't treat you differently for using your rights.

If you are in Canada and aren't satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.

Children's privacy

KennelFetch is for adults. It isn't meant for anyone under 18, and we don't knowingly collect personal information from children. If you think a child has given us personal information, email us at support@kennelfetch.com and we'll delete it.

Changes to this policy

We'll post any change on this page and update the date at the top. If a change is significant, we'll also email kennel owners before it takes effect.

Contact us

For privacy questions or requests, email support@kennelfetch.com.

Koronis Software Solutions, LLC
Paynesville, Minnesota, USA