Terms of Service — KennelFetch

Agreement to these terms

These terms are an agreement between you and Koronis Software Solutions, LLC, of Paynesville, Minnesota, USA (“KennelFetch”, “we” or “us”). They cover the KennelFetch app, the booking pages and pet-owner portal kennels run on it, and this website (together, “KennelFetch”).

By creating an account, subscribing or using KennelFetch, you agree to these terms and to our Privacy Policy. If you use KennelFetch for a kennel, you agree for that business and confirm you are allowed to.

These terms are also the end-user license agreement (EULA) for the KennelFetch app and its subscription.

Who can use KennelFetch

KennelFetch is for dog boarding kennels and their staff in the United States and Canada. You must be at least 18 to use it.

Pet owners use a kennel's booking page and portal free. A pet owner's booking is an agreement with the kennel, not with KennelFetch.

Your account

Give accurate information and keep it up to date.
Keep your sign-in details private. Each person should use their own account.
The kennel owner decides who joins the kennel as staff and what they can do. The kennel is responsible for what its staff do in KennelFetch.
Tell us at support@kennelfetch.com if you think someone has used your account without permission.

Subscriptions, free trials and billing

One plan per kennel: $24.99 a month or $249 a year, in US dollars. In Canada, the store shows your price in Canadian dollars before you subscribe. The store may add tax.
Free trial: a new subscription starts with a 14-day free trial, if the store says you are eligible. If you don't cancel before the trial ends, the subscription starts and you are charged.
Billing: Apple (App Store) or Google (Google Play) bills you, through the account you used to subscribe. KennelFetch doesn't see or store your store payment details.
Auto-renewal: the subscription renews automatically at the end of each month or year unless you cancel at least 24 hours before the end of the current period.
Cancelling: cancel in your App Store or Google Play subscription settings. Deleting the app or your account does not cancel it. After you cancel, you keep access until the end of the period you've already paid for. There is no cancellation fee.
Refunds: Apple and Google handle refunds under their own policies. We can't issue refunds for store purchases.
Price changes: if we change the price, the store tells you first, as its rules require. You can cancel before the new price applies.

Payments between kennels and pet owners

Kennels take payments from their customers through their own Stripe account. To do that, the kennel agrees to Stripe's terms with Stripe.
KennelFetch isn't a party to those payments and takes no cut. Stripe charges its own processing fees.
The kennel sets its own prices, deposits, cancellation fees and policies. The kennel is responsible for them, and for refunds, disputes, chargebacks and taxes on its sales.
The agreement for a stay, including any waiver or boarding agreement, is between the kennel and the pet owner. Sample templates in KennelFetch are examples only, not legal advice. Kennels should review them with their own lawyer.

Acceptable use

Don't use KennelFetch to:

break any law, or help someone else break one;
collect or upload anyone's information without the right to do so;
send spam, or harass or mislead anyone;
upload viruses or harmful code;
try to get into another kennel's data, or get around security or limits;
copy, resell, reverse engineer or scrape KennelFetch, except where the law allows it.

A kennel that collects information from pet owners is responsible for having the right to collect it and for telling them how it is used.

Your data

Your kennel owns its data, including the information it keeps about its customers and their dogs.
You let us store and process that data only to provide KennelFetch, as the Privacy Policy describes.
The kennel owner can export the kennel's records and files from the app at any time.
If you send us ideas or feedback, we may use them without owing you anything.

Our software

We give you a personal, non-exclusive, non-transferable license to use the KennelFetch app to run your kennel, while these terms apply. On Apple devices, you may use it on any Apple device you own or control, as the App Store's Usage Rules allow. We own KennelFetch, its software and its brand. These terms don't give you any other rights to them.

We may change, add or remove features. We work to keep KennelFetch running, but it may sometimes be unavailable, for example during maintenance.

Cancellation and termination

You can stop at any time. Cancel your subscription in the store, and delete your account in the app if you want. If you are a kennel's only owner, deleting your account deletes the kennel and its data. See account deletion.
When a kennel's subscription or trial ends, it can no longer use KennelFetch to run the kennel. We keep its data for 2 years. We email the owner 30 days and 7 days before we delete it, each time with a link to export it. Then we delete everything, files included.
We may suspend or end your access if you seriously or repeatedly break these terms, or if the law requires it. Where we can, we'll tell you first and give you a chance to export your data.
The sections on payments between kennels and pet owners, your data, disclaimers, limitation of liability, indemnity and governing law still apply after these terms end.

Disclaimers

KennelFetch is provided “as is” and “as available”. To the extent the law allows, we make no warranties beyond those in these terms, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. We don't promise that KennelFetch will be error-free or always available.

KennelFetch is a tool. The kennel is responsible for the care of the animals in its charge and for its own decisions. That includes checking vaccine records, medications and care instructions. KennelFetch doesn't give legal, tax, accounting or veterinary advice.

Limitation of liability

To the extent the law allows:

we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data;
our total liability for any claim about KennelFetch is limited to the amount you paid for KennelFetch in the 12 months before the claim.

Some places don't allow these limits, so they may not all apply to you.

Indemnity

If someone makes a claim against us because of how your kennel uses KennelFetch, its dealings with its customers, or a breach of these terms, your kennel will cover our reasonable costs and losses from that claim, to the extent the law allows.

App Store and Google Play

If you got the app from Apple's App Store:

These terms are between you and KennelFetch, not Apple. KennelFetch, not Apple, is responsible for the app and its content.
Apple has no duty to provide maintenance or support for the app.
If the app doesn't meet a warranty that applies, you can tell Apple, and Apple may refund the purchase price. Apple has no other warranty duty for the app, to the extent the law allows.
KennelFetch, not Apple, handles any claims about the app. That includes product liability claims, claims that it doesn't meet a legal or regulatory requirement, and consumer protection claims.
If someone claims the app infringes their intellectual property, KennelFetch, not Apple, is responsible for handling it.
You confirm you aren't in a country under a US government embargo, or one the US government calls a “terrorist supporting” country, and you aren't on a US government list of prohibited or restricted parties.
You must follow any third-party terms that apply when you use the app, such as your mobile carrier's.
Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple may enforce them against you.

If you got the app from Google Play, Google's terms also apply to your purchase. Google isn't a party to these terms.

If these terms and the store's terms conflict on a store purchase, the store's terms win for that purchase.

Governing law

The laws of the State of Minnesota, USA, govern these terms, without regard to conflict-of-law rules. Any dispute will be heard in the state or federal courts located in Minnesota. If you are in Canada, this doesn't take away any rights you have under consumer protection laws that can't be waived.

Changes to these terms

We may update these terms. We'll post the new version on this page and update the date at the top. If a change is significant, we'll email kennel owners before it takes effect. If you keep using KennelFetch after a change takes effect, you accept the new terms. If you don't accept them, cancel your subscription and stop using KennelFetch.

General

These terms and the Privacy Policy are the whole agreement between you and us about KennelFetch.
If part of these terms can't be enforced, the rest still applies.
If we don't enforce a term right away, we can still enforce it later.
You can't transfer these terms without our written OK. We may transfer them as part of a sale or merger of our business.
We may send you notices by email or in the app.

Contact us

Questions about these terms? Email support@kennelfetch.com.

Koronis Software Solutions, LLC
Paynesville, Minnesota, USA